Medical Records Release Information
Why must I fill out a form to get my records?
Although the information contained within your medical record belongs to you, the records themselves are legal documents owned/managed by Tanner Clinic. As your records are considered confidential, federal and state laws protect access to them without your permission.
How do I get a copy of my medical records at Tanner Clinic?
To release all or any portion of your medical record set to you or a third party, you need to complete our authorization form for release of protected health information that is available below, at each clinic Reception desk, and online at tannerclinic.com. Records being sent directly from Tanner Clinic to another physician are done so at no charge. Any other release may include a processing fee, payable before records are picked up/sent.
Can I just ask my medical provider for a copy of my medical records?
While this is a possibility, our medical providers and medical assistants are actively seeing/treating patients on a daily basis; therefore, we would kindly request that you allow us to focus our full attention on our patients today. Unfortunately, our Reception staff cannot provide medical records to you but they can accept your authorization requesting records and will forward it on to our Medical Records department.
What are the different formats that I can get my medical records in?
Your medical records, when requested through our Medical Records department, can be made available to you in paper format (200-page limit), fax, or digital format.
What is the preferred process to request my medical records:
1. Read and fill out the authorization form correctly/completely.
2. Submit the signed authorization form to our Medical Records department in one of the following ways:
A. Hand deliver to a member of our Reception staff
B. Email to: firstname.lastname@example.org
C. Mail to: Tanner Clinic, Attn: Medical Records, P.O. Box 337, Layton, UT 84041
D. Fax to (801) 525-8194
What will be included in my medical records?
On the authorization form, you can designate a date range of records and/or what type of information you would like released including chart notes, lab reports, imaging and reports, etc.
What is the fastest way to get my medical records?
The fastest way to get your medical records is by reviewing this information completely as well as filling out the authorization form completely and dropping it off to the Reception desk, or emailing or faxing it to the address/number listed above.
How long does it take to receive my records?
Once your request is received in the Medical Records department, it generally takes 3-5 business days to process, organize, and produce your medical records. We will provide to you the medical information available to us. If we have not yet received requested information from an outside vendor such as a lab, imaging department, coordinating care provider, etc., we, unfortunately, cannot make that information available to you until we receive it. Compiling all of the requested information, as you can imagine, takes time. Please be patient and kind.
Will you contact me when my records are ready?
Only if you request to pick up paper copies or a CD will you be contacted by our Medical Records team to let you know your records are available for pick up, (*Please note – you only may pick up of your records at Kaysville Tanner Clinic.)
If you request to receive your records by mail, they will be mailed out upon completion.
If you request your records by email, they will be sent to you as an encrypted PDF file as soon as they are ready.
If you request your records by fax, they will be faxed as soon as they are ready.
If I wish to pick them up myself, where and when do I pick up my medical records made available on paper or CD?
Should you request to pick records up in paper format or on CD, you will need to pick them up at the Kaysville Tanner Clinic (380 N. 400 W., Kaysville), after you have been notified by our Medical Records department that they are available for pick up. Please do not show up before being contacted, as this will delay our ability to process your information appropriately.